Smart360 AI: One Shared Layer for SmartMail, SmartFiles, SmartOperator and SmartPM

What does AI do in SmartMail?

SmartMail is business email that runs shared and personal mailboxes from one panel. Its AI handles seven separate tasks, each limited to the mailboxes the person can access.

Attachment analysis and document card — sample data.

SmartMail: Email and thread summaries

A summary appears the moment an email arrives, so the amount, due date and requested action are visible at a glance. "Summarise thread" gives the latest state of a long conversation.

SmartMail: Attachment analysis and document cards

Attachments such as invoices, quotes, contracts, reports, spreadsheets, bank receipts and presentations become document cards without being downloaded. For an invoice, parties, issue and due dates, subtotal, VAT, grand total, document number and tax number appear as separate fields; fields are read from the document, never invented.

SmartMail: Content-type classification

Incoming email is sorted into one of six content types without writing rules: first contact, invoice/payment, quote/tender, official, promotion and update. Administrators can write organisation-specific instructions for classification.

SmartMail: Security assessment

The email text is assessed with AI for signs of phishing, producing a 0–100 risk score and a readable explanation; where needed, the email is quarantined.

SmartMail: Chat about an email

Users ask a question about an email and the answer comes from that email and its attachments. The AI only reads mailboxes the person can access.

SmartMail: Writing assistance

It drafts from a short instruction, improves text already written and suggests two or three short quick replies. No email leaves until the user sends it.

SmartMail: Translation into 30 languages

The email body is translated into 30 languages with its formatting kept, so correspondence in a foreign language can be read without leaving the panel.

What does AI do in SmartFiles?

SmartFiles is business file management that gathers an organisation's files into department-based storage areas. It analyses uploaded documents automatically with AI, and answers come only from files the user is allowed to see.

SmartFiles: Automatic analysis and document report

Analysis starts on upload without anyone asking for it. A short summary appears in the file list and a four-part report (Summary, Key Points, Structure, Notable Details) in the file details; the report is produced once and stored.

SmartFiles: Chat with a document

A question asked of a single document is answered from that document's own text. Questions can also be asked from the preview window without downloading the file.

SmartFiles: Chat with a folder and folder summary

A question is put to every document in a folder at once. The "Summarise folder with AI" button writes a short bullet summary from the summaries of the documents in the folder and its subfolders; this summary is not stored.

SmartFiles: Invoice data extraction

Invoice number, date, seller, buyer, VKN/TCKN, net amount, VAT and total for the invoices in a folder are collected into one table and downloaded as a CSV. PDF invoices, scanned documents and receipt photos are read with AI; e-Fatura and e-Arşiv XML files are read directly, without AI.

SmartFiles: Inbox folder suggestions

The AI suggests the most suitable folder for a document and gives its reasons; no document is moved without approval.

SmartFiles: Version difference summary

A person with the AI permission can have the changes between two versions of a document summarised as bullet points.

SmartFiles: Formats read

PDF, Word, Excel, text files (such as CSV, Markdown and JSON) and PNG, JPG, GIF and WebP images are read; images are read with image analysis. The first ten pages of scanned PDFs without a text layer are also read with image analysis. Password-protected documents cannot be analysed, but are still uploaded and stored.

What does AI do in SmartOperator?

SmartOperator is an AI customer agent added to a website with a single line of code. It talks to visitors, searches the product catalogue, runs actions defined on the site and hands the conversation over to the company's team when needed.

SmartOperator promotional image — sample data.

SmartOperator: Prepared for each project

The knowledge base, catalogue, site-specific actions and the agent's role and tone of voice are prepared together with the company during setup.

SmartOperator: Sourced answers

The agent first works out what the visitor wants (a product, a price, a purchase, an appointment, support or a page), then picks a source from the knowledge base or catalogue and writes the answer only from the sources it found, adding product cards and a suggested action.

SmartOperator: "How did it answer?" trace

The knowledge base entry, product and tool used are shown in the panel under each answer.

SmartOperator: Hands over when it does not know

If there is no answer in its sources, the agent does not guess; it hands the conversation to the team or takes the visitor's contact details. The agent works 24 hours a day, 7 days a week.

SmartOperator: Reply drafts for the team

In live chat, the AI prepares a draft from the conversation, the knowledge base and the catalogue. The draft does not go to the visitor; it lands in the team member's compose box and marks what needs checking.

SmartOperator: Limits against misuse

Recognised off-topic and manipulation attempts are not sent to the model; a visitor who keeps trying within a short time has the AI switched off for one hour. A suspicious visitor passes a Smart360 Security bot check before writing.

What does AI do in SmartPM?

SmartPM is project and task management software with list, kanban and Gantt views. AI works in planning, subtasks, status summaries and a conversational assistant; plans, subtasks and summaries are always shown as suggestions.

SmartPM: Plan from a document

Upload a proposal, specification, survey report, work list or bill of quantities and the work inside becomes phased cards with durations in working days, links and labels. Word, PDF, Excel, CSV, TXT and MD files are read; the document is deleted as soon as it has been read, and the plan is corrected before saving.

SmartPM: Plan from a description

Describe the project in a few sentences and the AI suggests tasks, durations in working days, sequence links and milestones. You adjust the suggestion and create the project in one click.

SmartPM: Subtask suggestions

The "Suggest with AI" button suggests subtasks and estimated durations from a task's title and description. Existing subtasks are not suggested again, and nothing is saved until you add it.

SmartPM: Status summary

From overdue tasks, the critical path, upcoming deliveries and recent comments, the AI writes the overall picture, the risks and suggestions for this week. The summary relies only on the project's data, is never saved and is prepared afresh each time it is opened.

SmartPM: Assistant

By chatting with the assistant in the right-hand bar you create, move and assign cards and add dates, labels, checklists, comments and dependencies. The assistant works only with your permissions and never deletes cards; it lists every change in its reply and records it in the card history under your name.

Where are the AI features described in detail?

Guides to AI at work