Field Service Management
Which Technician Is Where, and What State Is the Job In?
Coordinating a growing field team by phone eventually collapses. Who went to which job, did they carry the part, did the customer sign, was the work invoiced — when the office cannot answer these, both customer satisfaction and cash collection suffer.
We build field service systems consisting of an office console and a technician mobile app. Every step from request to closed work order is recorded, and technicians can keep working offline in the field.
Key Capabilities
Service Requests & Call Handling
Requests from phone, web form or customer portal land in one queue and are classified automatically by priority, SLA and fault type.
Intelligent Technician Dispatch
The system proposes the best technician by skill, location, workload and spare part availability, preventing double-booked appointments.
Route Planning & Location Tracking
Daily visits sequenced geographically to cut wasted travel. Technician location and job duration are tracked, and arrival updates can be shared with the customer.
Mobile Work Orders & Digital Signature
Technicians record work done, parts used and photographs from the app, and capture customer approval by on-screen signature. Offline operation supported.
Spare Parts & Van Stock
Each service vehicle carries its own tracked stock. Parts used are deducted from the work order and replenishment is raised as levels fall.
Preventive Maintenance & Warranty
Contracted maintenance is scheduled automatically and equipment leaving warranty is reported, surfacing renewal opportunities in advance.
Where It Is Used
- Lift and escalator maintenance
- Air conditioning and HVAC service
- Industrial machinery maintenance
- Appliance and electronics authorised service
- Generator and power systems
- Fire and security system servicing
- Medical device technical service
- IT field support operations
How We Work
Service Process Analysis
Request channels, SLA commitments, fault types and current dispatch logic are documented.
Work Order & Form Design
Mobile form templates per fault type are prepared, defining mandatory fields, photo and signature requirements.
Mobile App & Console Development
The technician app and office console are built, with a billing link to your accounting or ERP system.
Field Pilot & Rollout
A limited crew tests in the field; once feedback is incorporated the system opens to the whole team.
Offline Working Is a Real Requirement
There may be no signal in a basement, inside a plant or out in the countryside. Our mobile app remains fully functional without a connection — work orders, photos and signatures are held on the device and synchronise automatically when coverage returns.