Phone: 0850 346 41 09 | Weekdays 10:00–18:00 · Technical support 24/7
Digital Bridge builds hospital and clinic software for the operational layer your HIS leaves out: appointment and patient queue management, medical asset tracking, vaccine and medicine cold chain, and access control for restricted areas. One team designs the software, call displays, temperature sensors and access terminals, and everything exchanges data with your existing hospital information system rather than replacing it.
Why it matters: in most hospitals the complaints are not about treatment but about everything around it. Appointment slots look full yet go unused, waiting areas are crowded, nobody can find the infusion pump, and fridge temperatures are copied onto paper at the end of a shift. None of this sits comfortably inside the HIS, so it runs on phone calls and forms.
The aim is measurable: fewer wasted slots, shorter waits, less time spent hunting for equipment and complete temperature records when the inspector asks.
Capacity by clinician and room, online booking and automated reminders. No-show rates are reported per department, and freed slots are offered to the waiting list. On your website, the SmartOperator AI customer agent handles booking requests with its clinic template and writes each appointment to the shared calendar.
Ticketing, call screens and voice announcements linked to the HIS record, with information displays guiding patients to the right clinic.
Location, usage hours, maintenance and calibration dates for mobile equipment on one screen, with advance notice to the owner when calibration falls due.
Fridge and store temperatures logged continuously, with alerts to the on-call team when limits are breached. Cold chain records export as audit-ready reports.
Access restricted by role, and every view of patient data logged with user and time. Designed together with our data protection consultancy.
Theatre, ICU and pharmacy store doors managed with SmartPass access control: access groups and zone-based rules, temporary visitor cards limited to the visit, and every entry logged with its decision.
In the morning a patient cancels; the freed slot opens to the waiting list without a round of phone calls. A patient arriving at the hospital takes a ticket, the number is matched to their HIS record, and the call screen and voice announcement direct them to the right clinic.
In the afternoon a ward looking for an infusion pump sees its location on screen, and whoever is responsible for a device due for calibration has already been notified. Overnight, when a vaccine fridge goes out of range, the on-call team is alerted. When the inspector asks for temperature records, they come from the system, not from paper forms.
We follow the patient journey on site, from booking to discharge, and pinpoint where time and capacity are lost.
Which data comes from the HIS, what is written back, who can see what: all agreed in a written proposal.
Software is developed; displays, ticket dispensers, temperature sensors and access terminals are installed.
The system goes live in one clinic or ward first, is refined with staff and patient feedback, then rolled out.
Replacing an HIS is expensive and risky, and we do not recommend it. We add the missing operational layer and connect it to the system you already have through system integration, so staff keep working in screens they know.
Read how appointments, kiosk check-in and call screens join into one flow in our hospital queue management guide, how storage and fridge temperatures are logged without gaps in the cold chain monitoring guide, and how staff, companion and visitor entry is managed zone by zone in the hospital access control guide. More articles are collected under digital transformation guides.
For clinical correspondence and documents, the Smart family may also help: SmartMail lets your team run shared mailboxes such as appointments and enquiries together, and SmartFiles keeps documents with department-based permissions and version history.
Let us find where your patient flow gets stuck: call us or fill in the contact form to arrange a site assessment.
It covers the operational layer a hospital information system leaves out: online booking and capacity planning, patient queue and call displays, medical asset tracking, vaccine and medicine cold chain monitoring, role-based access to patient data and access control for restricted areas. One team designs and installs the software, call displays, temperature sensors and access terminals.
Yes. Ticketing, call screens and voice announcements are linked to the patient record in your HIS, and information displays guide patients to the right clinic. Which data is read from the HIS and what is written back is agreed in a written proposal at the start. The system does not replace your HIS, so staff keep the screens they know.
Location, usage hours, maintenance and calibration dates for mobile equipment are shown on one screen. When calibration falls due, the responsible person is notified in advance. Staff spend less time hunting for equipment such as infusion pumps, and maintenance schedules no longer depend on paper lists.
Yes. Fridge and store temperatures are recorded continuously by sensors, and the on-call team is alerted when a limit is breached. There is no need to copy readings onto paper at the end of a shift, and cold chain records can be exported as reports for inspections and audits.
Theatre, ICU and pharmacy store doors can be managed with SmartPass access control. People belong to access groups, and each group is linked to one or more zones, optionally with a time profile. Visitors receive a temporary card limited to the visit's duration and access group. Every entry is logged with the source of the decision, and the dashboard shows how many staff, subcontractors and visitors are inside right now.
We first observe the patient journey on site, from booking to discharge, and identify where waiting and lost time occur. The HIS integration plan, access permissions and record-keeping rules are then set out in a written proposal. The software is developed and the screens and sensors are installed; the system runs as a pilot in one clinic or ward, is adjusted with staff feedback and then rolled out to every unit.
Have a different question? Ask Us